CreaturesGuard (“CreaturesGuard,””we,””us,” or “our”) operates the website creaturesguard.com (the “Site”), a marketplace for 3D models and digital assets. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit the Site, create an account, purchase or download a Model, or otherwise interact with us.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
- Account Information: name, email address, username, and password when you register for an account.
- Payment Information: billing details and transaction information processed through our third-party payment processors (e.g., PayPal, Stripe, WooCommerce Payments). We do not store full credit card numbers on our servers.
- Order and Download History: records of Models purchased, downloaded, or licensed, including free downloads.
- Communications: messages you send us through contact forms, support tickets, or email.
- Usage Data: pages visited, time spent on the Site, referring/exit pages, browser type, device type, and IP address, collected automatically via cookies and similar technologies.
- Cookies and Tracking Technologies: used for site functionality, shopping cart persistence, analytics, and (where applicable) advertising.
- User-Submitted Content: if you upload models, reviews, comments, or portfolio content, we collect and store that content.
2. How We Use Your Information
We use collected information to:
- Create and manage your account.
- Process purchases, downloads, and deliver licensed Models.
- Provide customer support and respond to inquiries.
- Send transactional emails (order confirmations, download links, license terms).
- Send marketing communications, where you have opted in, which you may unsubscribe from at any time.
- Monitor, detect, and prevent fraud, unauthorized resale, or violations of our End User License Agreement (EULA).
- Improve the Site, analyze usage trends, and troubleshoot technical issues.
- Comply with legal obligations and enforce our Terms of Service and EULA.
3. Legal Basis for Processing (EEA/UK Users)
Where applicable under GDPR, we process your personal data on the following legal bases: performance of a contract (processing your order), legitimate interests (fraud prevention, Site security, license enforcement), consent (marketing communications, non-essential cookies), and compliance with legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Payment Processors: to complete transactions securely.
- Service Providers: hosting, analytics, email delivery, and customer support tools that process data on our behalf.
- Legal and Compliance: where required by law, subpoena, or to protect our rights, including enforcement of our EULA against unauthorized resale or redistribution of Models.
- Business Transfers: in connection with a merger, acquisition, or sale of assets, in which case user information may be transferred as part of that transaction.
5. Model Licensing and Your Data
When you purchase or download a Model, your purchase/download record is retained to verify your license rights under our End User License Agreement (EULA), to respond to license disputes, and to assist in enforcement action against unauthorized resale, redistribution, or misuse of a Model (for example, identifying the original licensed download in the event a Model is found resold or reposted without authorization elsewhere). This record is not shared publicly and is used solely for licensing, support, and enforcement purposes as described in our EULA.
6. Cookies
We use cookies and similar technologies to keep you logged in, remember cart contents, understand how visitors use the Site, and, where enabled, deliver relevant advertising. You can control cookies through your browser settings; disabling cookies may affect Site functionality such as checkout.
7. Data Retention
We retain account and order information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements, including license enforcement under our EULA.
8. Data Security
We implement reasonable technical and organizational measures to protect your information, including encrypted checkout and restricted access to stored data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Request a copy of your data in a portable format.
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at [email protected].
10. Children’s Privacy
The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it.
11. Third-Party Links
The Site may contain links to third-party websites or services (e.g., social media, payment processors). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
12. International Users
Your information may be transferred to and processed in countries other than your own. By using the Site, you consent to such transfer, storage, and processing.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
CreaturesGuard
Email: [[email protected]]
Website: creaturesguard.com